Shipping Policy
Processing Time
All DTF Transfers, UV DTF Transfers, and custom gang sheet orders are produced to order.
Ships from Kentucky
- Standard processing time is 1-3 business days.
- Large orders may require additional production time.
- Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been completed, it will be shipped using the shipping method selected at checkout. Shipping info and Tracking will be sent upon purchase .
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 2-5 business days
- Expedited Shipping: 1-3 business days
Please note that delivery estimates do not include production time.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow up to 24 hours for tracking updates to appear.
Shipping Delays
While we strive to meet all estimated delivery dates, delays may occasionally occur due to:
- Carrier delays
- Weather conditions
- High-volume shipping periods
- Circumstances beyond our control
We are not responsible for shipping delays caused by the carrier once the package has been accepted for delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already shipped, the customer may be responsible for additional shipping fees associated with rerouting or reshipping the package.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.
If you experience an issue with a delivered package, please contact the shipping carrier directly and file a claim if necessary.
Damaged Orders
If your order arrives damaged:
- Take photos of the package and product immediately.
- Contact us within 48 hours of delivery.
- Include your order number and photos when reaching out.
We will review the issue and work toward a resolution as quickly as possible.
Local Pickup
If local pickup is available, customers will receive notification when their order is ready for pickup along with pickup instructions.
Contact Us
If you have any questions regarding shipping, production times, or order status, please contact us and include your order number for the fastest assistance.
Bonus Footer Note
Need your order fast? Contact us before placing your order to discuss rush production and expedited shipping options. We're happy to help meet your deadline whenever possible. 🚚✨